Patient Financial Counselor - Heartland Hematology and Oncology (Kearney)

Shift:

Shift Details:

M-F 7:00 am - 3:30pm

No Remote Option

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Provide expertise in routine third party reimbursement. Responsible for maintaining up to date patient account records. Responds to insurance and patient inquiries, whether verbal or written. Provide customer service by screening accounts and taking referrals, identifying patient financial needs, assessing needs through patient interview, formulation of a strategy, and assisting the patient as needed to complete all necessary requirements to enable the patient to meet their financial obligation to the organization. Verify insurance eligibility and benefit information, collect co-payments, obtain prior authorizations and facilitate identification of available coverage and/or financial application process. Provide support for organizational research through completion of proactive payer medical review determination. Complete applications for coverage through Medicaid, Marketplace and/or disability, monitor status, and assist patients with scheduling of hearings or other items as required. Complete cost estimates and follow guidelines associated with pre-payment process. Face to face and bedside patient contact required. Analyzes payments and payment accuracy comparing billed charges to payment and expected reimbursement for commercial, invoice and governmental payers. Interpret Managed Care contracts and/or Medicare and Medicaid rules and regulations to ensure proper estimate collections.

Required Qualifications:

• Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience required.
• High school education or equivalent required. Associate's degree in business administration, healthcare or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience required).
• Knowledge of hospital and/or professional revenue cycle processes required.
• Ability to work with diverse customer base through effective verbal and written communication required.
• Multi-tasking and problem solving abilities required.
• Knowledge of computer-based programs including Microsoft Word and Excel required.
• Strong verbal and written communication skills required.
• Strong organizational skills with aptitude for detail-oriented work required.
• Ability to type a minimum of 45 words per minute with 95% accuracy required.

Preferred Qualifications:

• Prior experience with both hospital and physician revenue cycle with billing and Epic systems.
• Certification through hospital or professional revenue cycle organization preferred.
• Membership in hospital or professional revenue cycle organization preferred.